Global Services Limited
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PulseBoard is an assistant that sits on a service company's website and answers the everyday questions visitors used to fill the phone line with: what is offered, how an engagement starts, what the process looks like - day or night.
When a question deserves a person, the assistant hands over a structured chat summary so staff reply with full context instead of starting from nothing.
We started with the questions customers actually ask, then built the answers so the assistant stays factual and helpful: approved company information first, general guidance clearly labelled as such, and a handover to staff whenever things go beyond what can be answered confidently. Usage data keeps improving it over time.
The assistant went live quietly, learned from real questions in its first month, and quickly became the first touchpoint most visitors met before deciding to contact the team.
